What is your return/exchange policy?
We are happy to offer returns on all non-sale merchandise within 14 days of receipt in the U.S. All sales are final for international customers. All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached.
Sale merchandise is final sale and not eligible for return or exchange.
Maison de Papillon gift cards are non-refundable.
Please note, we only process returns and exchanges that were purchased via the online store. Garments purchased from department stores or specialty stores must be returned to the store in which it was purchased. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount. Maison de Papillon provides free returns for US orders.
Where should I ship my return/exchange to?
Please send your returns to:
Maison de Papillon E-Commerce Returns Department
41 W 74th St
New York, NY 10023
How do I get a return label?
Contact our sales department at
41 West 74th
New York City, NY 10023
When will my credit card be refunded?
Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed.
Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).